Payment will be made once the booking is confirmed. This will be confirmed within 2 hours of making the booking but is usually confirmed instantly. You can enter card details or pay by Apple Pay.
Yes your GP can write a prescription to your local pharmacy if they feel it is appropriate.
All information is governed by law under The Data Protection Act 2018, as a responsible healthcare provider we pride ourselves in looking after your data as well as your healthcare needs. The only information collected will be contact details in case we need to reach out and any medical data deemed necessary by the clinician. All Cybersecurity and GDPR is kept safe through One Trust PRO Privacy and Security providers.
You have the right to access any data held about you through the Freedom of Information Act 2000.
Yes , fortunately we are living in a time in which technology can cater to extensive needs. Our clinicians are experts and helping you describe and understand the same assessment tools used in a face to face appointment.
Considerable evidence has conveyed that virtual appointments have as good and sometimes better outcomes compared with face to face appointments, particularly in Physiotherapy and mental health services. A lot of healthcare services turned virtual during the Covid 19 Pandemic and had similar outcomes.
Yes, on payment you will be provided with a full receipt on headed paper stating the amount paid and service provided. This will be sufficient for you to claim back the full amount from your healthcare insurance provider. As a verified healthcare provider and registered company, we work with many clients who are insured through private companies such as Vitality, Aviva, Bupa, Axa and many others.
Refund requests can be made via the contact us form found on the homepage and are assessed on a case by case basis. If the provider/clinician is deemed to be at fault for a missed appointment then you will receive a full refund.
You can cancel your appointment up to 48 hours prior to the scheduled appointment time.
There is no need to sign up or create an account wit us, we accept payment via debit card, credit card and apple pay, and through health insurance providers.
If you wish for an alternative payment method please let us know via the contact us form.
Yes, on payment you will be provided with a full receipt on headed paper stating the amount paid and service provided. This will be sufficient for you to claim back the full amount from your healthcare insurance provider. As a verified healthcare provider and registered company, we work with many clients who are insured through private companies such as Vitality, Aviva, Bupa, Axa and many others.
We can provide a female chaperone if necessary. We have translators fluent in Greek and Spanish , or we can use a third party translation service for any other language though this will need funding so may incur extra charges.
Note this may reduce the availability of appointments as a third person will need to join the call.
Of course as long as you have their consent, or simply click the link to the appointment meeting then all is needed is from your loved one is to view the screen. It is usually great to have family involved in healthcare advice and treatments.